Updated | 6:44 p.m. Monday
A power source failure in Anchorage Monday morning caused service issues for GCI customers across the state. According to GCI spokesperson Heather Handyside, the outage happened between 4:30 a.m. and 5 a.m. near company headquarters.
“What we know is that services statewide that were impacted include our wireless service, our local and long distance service. We have had some reports of video service being interrupted in Southeast communities, and we have some interruptions to internet services services in the Anchorage area.”
Handyside said a backup power system failed after several hours following the outage, but kicked in again mid-morning.
In a statement, GCI said the original problem was connected to a transformer provided through Anchorage-based electric utility, Municipal Light & Power. According to ML & P, they have since replaced the transformer and are trying to determine the exact cause of the outage.
As of around 4 p.m., GCI told KMXT that they’ve restored wireless, local, and long distance service, and the majority of internet service is back statewide. They said they’re still working on returning TV access in Juneau, Kodiak, Sitka, and Valdez.
Updated | 11:59 a.m. Monday
A commercial power outage in Anchorage is causing service issues for GCI customers across the state today, according to a GCI spokesperson who wrote via email.
Some numbers were unavailable for a period of time, including the toll-free number to the Alaska Marine Highway System.
The cause of the outage and the extent of the effects are unclear, but service appeared to have returned between 11 a.m. and noon.
A GCI representative said the company can’t speak to what the current status of service is and what issues different regions are experiencing. He said GCI is working to fix the problem.
— Kayla Desroches, KMXT
Original post | 10:21 a.m. Monday
According to a Facebook post, GCI said it is experiencing an Internet and cell phone service outage affecting customers in Alaska.
A commercial power outage is to blame, according to the post.
An outage report map shows outages around Alaska, including Southeast Alaska.
— Tripp J Crouse, KTOO
